Before we talk
Install Splashtop SOS.
Help is one click away.
One small app lets our engineer work directly on your machine — the reach of an on-site visit, without the travel or the wait.
✓We see your exact screen, live — no describing it over the phone.
✓Hands on the real machine — fixed, not guessed from screenshots.
✓It's like we're sitting beside you — we sort it out together.
Splashtop SOS
On-demand remote support
Prague + New York · remote, worldwide
Free
~2 min
Win · macOS
Download — EU build ↓
Pick the EU build — the US one can't grant access. Have it ready before the call so we can dive straight in.
How a session works
Download and run Splashtop SOS — it gives you a short 9-digit code. Tell us the code when we're on the call; that's the whole setup. You stay in control and can watch everything we do, and you can end the session at any time. Nothing stays installed afterwards.